Last updated: January 11, 2026

Paradise Handyman (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our website, services (handyman repairs, decking fixes, gardening, etc.), and communications.

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). As a small business, we aim for transparency even where full compliance exemptions may apply.

1. What personal information do we collect? We may collect:

  • Contact details (e.g., name, phone number, email, address) when you request a quote, contact us via WhatsApp/WeChat, phone, or any form.
  • Details about your property or job requirements (e.g., photos, descriptions of repairs needed).
  • Automatically collected data via Google Analytics, including:
    • Device information (e.g., browser type, operating system).
    • Usage data (e.g., pages visited, time spent on site, referral sources).
    • IP address (often anonymized).
    • Cookies and similar technologies for tracking site interactions.

We do not collect sensitive information (e.g., health data) unless directly relevant to a service and with your consent.

2. How do we collect your personal information?

  • Directly from you (e.g., inquiries, quote requests).
  • Through our website (e.g., contact links, WhatsApp/WeChat integration).
  • Automatically via Google Analytics (a third-party analytics tool) when you visit the site. Google Analytics uses cookies (small text files stored on your device) and other identifiers to measure how users interact with the website.

3. How do we use your personal information? We use it to:

  • Provide quotes, schedule, and deliver handyman, gardening, decking, and maintenance services.
  • Communicate with you (e.g., updates, follow-ups).
  • Improve our website and services (e.g., understanding popular pages or user behavior via Google Analytics).
  • Comply with legal obligations.

Google Analytics data helps us analyze site performance anonymously (e.g., number of visitors, popular content) to enhance user experience. We do not use your information for marketing unless you explicitly opt in.

4. Who do we disclose your personal information to? We may disclose to:

  • Service providers necessary for jobs (e.g., material suppliers—only relevant details).
  • Google (for Analytics purposes only). Google acts as our data processor and uses the data to provide measurement services. Data may be stored on Google’s servers outside Australia (e.g., in the United States or other countries). Google may transfer data to third parties if required by law or where they process it on Google’s behalf.

We do not sell your information. No other routine overseas disclosure occurs unless you use international tools like WhatsApp (which may store data overseas).

5. Google Analytics Specifics We use Google Analytics to understand how visitors use our website (e.g., which pages are viewed most). This involves:

  • First-party cookies and identifiers to track interactions anonymously.
  • Collection of anonymized or pseudonymized data (Google does not log or store full IP addresses in standard Google Analytics 4 setups).

By using our website, you consent to Google processing this data as described. For more details, see Google’s Privacy Policy: https://policies.google.com/privacy. You can opt out of Google Analytics tracking by:

  • Disabling cookies in your browser settings.
  • Installing the Google Analytics opt-out browser add-on: https://tools.google.com/dlpage/gaoptout.
  • Managing preferences via your browser’s Do Not Track features (where supported).

6. How do we protect your personal information? We take reasonable steps to secure it (e.g., secure communications, limited access). However, no online method is 100% secure.

7. Access, correction, and complaints You can request access to, correction of, or deletion of your personal information by contacting us. If you have a complaint, email us first—we’ll resolve it under the APPs. You can also contact the Office of the Australian Information Commissioner (OAIC) if needed.

8. Cookies and tracking Our site uses essential cookies for basic functionality and Google Analytics cookies for performance insights. You can manage or delete cookies via your browser. For more on cookies, see our practices above.

9. Contact us Paradise Handyman Phone: +61 490 024 645

This policy may be updated—check back periodically. By continuing to use our website, you agree to this Privacy Policy.